Frequently Asked Questions
Sizing & Fit
What size should I order in Women’s boots?
Most Petite Paloma women’s boots run half a size large. For styles marked “Order 1/2 Size Down,” choose half a size smaller than your usual shoe size. For example, if you normally wear an 8, choose a boot size 7.5 marked “fits like 8.
Women’s Sizing & Fit Guide
Shop Women’s Boots
What size should I choose if I have wide feet?
For wider feet, we suggest staying true to your usual shoe size rather than sizing down.
Not sure which size is right for you? Our team is happy to help! Reach out to customersupport@petitepaloma.com with the style you have your eye on and your usual shoe size.
Where can I find calf measurements?
Check the size chart and description on the boot’s product page for calf measurements. These measure around the boot shaft and can vary by style and size.
If you need help checking the fit, email customersupport@petitepaloma.com with your calf measurement and the style and size you are considering.
Do you offer wide-calf boots?
Yes, select styles are offered in a wide-calf fit. Look for “Wide Calf” in the product name and check the product description for fit details and available sizes.
Wide-calf fit provides additional room around the boot shaft. It does not mean the boot has a wider foot width.
How do Children’s boots fit?
Our children’s boots fit true to size. We recommend buying one or two sizes bigger so your mini can wear them for longer.
Check the size chart and available sizes on the boot’s product page before ordering.
Children's Sizing & Fit Guide
Shop Children’s Boots
How do Mister Paloma boots fit?
Mister Paloma boots fit true to size. Choose your usual shoe size, then select D for standard width or EE for wide.
Check the boot’s product page for available sizes and widths.
Mister Paloma Sizing & Fit Guide
Orders, Shipping & Delivery
When will my order ship and arrive?
Please allow approximately one week for our team to prepare and ship your in-stock order. Once your boots are on their way, delivery timing will vary based on your selected shipping method and destination.
Preorder items follow the estimated shipping date listed on their product page.
How much does shipping cost?
Shipping rates are calculated at checkout based on your destination, order details, and selected shipping method.
Where do you ship?
We ship within the United States and to select international destinations. Enter your delivery address at checkout to see available shipping options.
How do preorders work?
Our preorder styles allow you to reserve your favorite pair before they're ready to ship.
Each preorder includes an estimated shipping date on its product page, so you'll have an idea of when to expect your boots. Please keep in mind that these dates are estimates and may be subject to change.
Shopping for Something Special?
If you have a wedding, celebration, or special occasion on the calendar, we'd love to help you plan ahead! Reach out to customersupport@petitepaloma.com with your desired style, size, and event date before placing your order. Our team will be happy to help.
How can I track my order?
Once your order is on its way, you'll receive an email with tracking information so you can follow your boots right to your doorstep.
For preorders or orders awaiting shipment, reach out to customersupport@petitepaloma.com with your order number, and our team will be happy to check on the status of your order.
How do I request a change or cancellation?
If you need to make an adjustment or request a cancellation, please reach out to customersupport@petitepaloma.com as soon as possible.
Simply include your order number and the changes you'd like to make, and our team will be happy to review your request and let you know what options are available.
Please keep in mind that changes and cancellations may not always be possible once your order is being processed.
Returns & Exchanges
Can I return my boots?
We gladly accept returns of unworn boots in their original condition within 30 days of delivery for store credit or exchange. Please keep in mind that we do not offer refunds.
For all the little details, please visit our Return Policy.
How do I start a return or exchange?
Visit our returns portal and enter your order number and shipping ZIP code to begin your return or exchange.
Can I return sale boots?
Please keep in mind that all sale boots are final sale and are not eligible for returns, store credit, or refunds.
Need a different size? We're happy to accommodate a size exchange, subject to availability, so you can find your just-right fit.
Can I return boots that have been stretched?
Please keep in mind that boots that have been stretched are subject to a $450 restocking fee if returned.
Have questions about fit or returns? Our team is always happy to help! Simply reach out to customersupport@petitepaloma.com before beginning your return.
How long does an exchange or store credit take?
Once your returned boots arrive, our team will carefully inspect them to ensure they're in their original condition.
Following approval, please allow 3–5 business days for your exchange or store credit to be processed.
If you've selected store credit, you'll receive it by email, ready to put toward something lovely!
Materials & Care
Where are Petite Paloma boots made?
Every pair of Petite Paloma boots begins with a story and is brought to life by skilled hands in León, Mexico.
We proudly partner with a family-owned manufacturer, where generations of artisan bootmakers have passed down their craft. With a thoughtful eye for detail and a dedication to time-honored techniques, each pair is handcrafted to become a treasured part of your story for years to come.
How are Petite Paloma boots made?
Each pair of Petite Paloma boots is thoughtfully handcrafted in small batches by skilled artisans who have perfected their craft over generations.
From the first stitch to the finishing touches, every detail is considered with care. For a closer look at the materials and construction of your favorite pair, explore the individual product description.
What materials are used in your boots?
Many of our designs feature luxurious full-grain calfskin leather, supple leather linings, leather soles, and stacked leather heels.
Each style is uniquely crafted, so materials and finishing details may vary. You'll find all the lovely little details in the product description of the pair you have your eye on.
How should I clean my boots?
We recommend professional cleaning for your Petite Paloma boots. Our designs feature a variety of leather colors and finishes, so a professional leather-care specialist can help select the appropriate treatment for your pair.
Shopping & Appointments
Can I try on boots in person?
Yes, you can book a Petite Paloma studio appointment for a personalized shopping experience and help finding your fit and choosing a style.
Can you help me choose boots for my wedding?
Yes, book a studio appointment to explore styles and find your fit for your wedding day.
If you are ordering online, email customersupport@petitepaloma.com with the style, size, and wedding date before ordering so we can help you check the timing.
Do you offer matching boots for women and children?
Like mother, like mini! Some things are simply sweeter together. Explore the collection and visit each product page for available styles and sizes.
Can I personalize my boots?
Our Custom Ear Pulls allow you to add a personal touch to eligible styles, creating a one-of-a-kind detail that's uniquely yours.
Please allow approximately 4-6 weeks for customization, and explore our Petite Paloma Customs page for available options and ordering details.
The Dove Club
What is The Dove Club, and how do I join?
The Dove Club is Petite Paloma’s loyalty program. Visit The Dove Club page to sign up and explore the program’s rewards.
Contact
Still have questions? We’re happy to help! Email customersupport@petitepaloma.com. For help with an order, please include your order number.