Return Policy

Shipping & Delivery

Petite Paloma ships to Europe using Furgonetka and Poczta Polska delivery services.

It might take up to 3 days, before we ship your order. 

The usual delivery time is 3-6 business days, but for some destinations it might take up to 21 days.

For the customers outside the European Union: your country will charge import duties on goods shipped from Poland.

Once we ship your item we will inform you via email and will provide you with the tracking number.


Return & Exchange

All customers pay the return-shipping fee when returning the item

If you send back a faulty product please contact us first so we can pay the return fee.

Customers outside the European Union: when returning a product for exchange or refund make sure to notify your local customs office so they can refund you the tax and customs fee.

Your refund will be returned to the credit card used when you placed your order. Additional duties and/or taxes will not be refunded.

Items must be returned to us unused, in perfect condition accompanied by the return form, within 14 days upon delivery for international orders. For shipments in Poland, items must be returned within 14 days of placing the order. Make sure all products are exactly as you received them.

To return the item, place the item in the original shipping box, or any other solid carton box. Please place the filled-out return form in the box or send it via email. Please return the package to: 

Petite Paloma – Lupita Kłoszewski

Ul. Sobieskiego 104 / 72

00-764, Warsaw, Poland 

You can email with any questions or concerns to info@petitepaloma.com

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