Regulations of the Online Store

These Regulations (hereinafter referred to as the "Regulations") define the general terms, rules and manner of sale conducted by Lupita Kloszewski conducting business under the name Petite Paloma – Lupita Kłoszewski with its registered office in Warsaw via the Online Store (hereinafter: "Online Store") and defines the terms and conditions of providing by Lupita Kłoszewski, running a business under the name Petite Paloma – Lupita Kłoszewski with its registered office in Warsaw entered into the Central Register and Information on Business, using the VAT identification number 5213808852 and Regon number 369217908.

Registered office - Sobieskiego 104/72, 00-764, Warsaw, Poland.

E-store Content: The entity providing online services is Blue Media SA.

Introductory provisions and use of the Online Store

1. The sales contract is concluded in Polish, in accordance with Polish law and the Regulations.

2. The Regulations are an integral part of the Contract of Sale concluded between the Buyer and the Seller.

3. All prices quoted by the Seller are expressed in Polish Zlotych currency and are gross prices (including VAT).

4. The place of shipment of which the Product must be located on the territory of the Republic of Poland.

5. The Seller provides the Buyer using the system with the correct operation of the store in the following browsers: IE version 7 or newer, FireFox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest versions of JAVA and FLASH installed, on screens with a horizontal resolution of over 1024 px. The use of third party software affecting the functionality and functionality of browsers: Internet Explorer, FireFox, Opera, Chrome, Safari may affect the correct display of the store, so in order to get the full functionality of the store, you should disable them all.

6. The Seller uses the mechanism of "cookie" files, which when Buyers use the Online Store Website, are saved by the Seller's server on the hard disk of the Buyer's end device. The use of "cookies" is aimed at correct operation of the Online Store Website on the Buyers' end devices. This mechanism does not destroy the Buyer's final device and does not cause configuration changes in the Buyer's end devices or software installed on these devices. Each Buyer can disable the "cookies" mechanism in the web browser of his terminal device. The Seller indicates that disabling "cookies" may, however, cause difficulties or prevent the use of the Online Store Website.

7. In order to place an order in the Online Store and to use the Services provided electronically via the Online Store Website, it is necessary for the Buyer to have an active e-mail account.

8. The seller does not charge any fees for communication with him using means of distance communication, and the Buyer shall bear its costs in the amount resulting from the contract he concluded with a third party providing for him a specific service enabling remote communication.

9. Complaints arising from the use of free services provided electronically may be directed to the address The seller considers complaints up to 14 days and answers them.

10. Confirmation, disclosure, consolidation, and safeguarding all material provisions of the Sales Agreement in order to gain access to this information in the future takes place in the form of an order confirmation sent to the e-mail address: summary of the order, pro forma invoice or ordinary invoice (depending on the choice chosen by Option buyer), information about the right to withdraw from the contract, these Regulations in pdf version, the model withdrawal form in pdf version, links to self-download the Regulations and the pattern of withdrawal from the contract.

11. The Seller informs about the warranties granted to him by third parties for the Products located in the Online Store.

 Provision of free electronic services by the Seller to the Buyers - newsletter

1. The Seller provides to the Buyers, via e-mail, a free service - newsletter for an indefinite period.

2 The newsletter service involves cyclically sending by the Seller, to the email address of the Buyer, an electronic message containing commercial information, including notifications of new information posted as part of the Online Store, such as the offer of Products and current promotions. The Newsletter is sent by the Seller to all Buyers who have subscribed.

3. The use of the newsletter service depends on the ordering of the newsletter service and the Buyer's possession of a computer or other multimedia device with access to the Internet and from the Buyer's active email account (e-mail).

4. The ordering of the newsletter service is carried out by the Buyer of the following registration activities:
1) providing the e-mail address of the Buyer in the form provided on the Online Store Website,
2) consent to receive the e-mail address provided in the form (address e-mail) commercial information within the meaning of the Act of 18 July 2002 on the provision of electronic services,
3) press (click) on the "Subscribe" button,
4) press the link confirming the registration contained in the e-mail message sent by the Seller,
5) pressing the link confirming the registration adds the buyer's e-mail address (e-mail address) to the e-mailing list. The Buyer's e-mail address (e-mail address) will be used to send newsletters to the User.

5. The Buyer may at any time, without giving a reason and without bearing the costs, cancel the newsletter by pressing the "Unpin" link placed in every e-mail sent as part of the newsletter. The Buyer may also opt out of the newsletter by sending a declaration of will to the Seller, using any means of communication including distance, allowing the Seller to become acquainted with the Buyer's declaration of intent.

6. The seller may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the preservation of rights acquired by the other party before the resolution of the above mentioned the contract and the provisions of the Regulations.

7. The Seller terminates the contract for the provision of the service consisting in the transmission of newsletters by sending to the Buyer an appropriate declaration of will to the e-mail address provided by the Buyer when ordering the newsletter service.

Placing an order, conclusion of the Sales Agreement and execution of the order

 1. Orders can be placed 24 hours a day.

2. In order to place an order, the Buyer should perform at least the following steps, some of which may be repeated several times:
a. Adding the Product to the Basket by pressing the "to basket" button;
b. pressing the "go to payment" button - at this stage it does not mean placing an order or payment obligation;
c. entering the postal code of the place where the Product is to be delivered and the Buyer's e-mail address - after placing the order by the Buyer, an order confirmation will be sent to this address as well as information and materials referred to in par. 2 para. 10;
d. an indication of the method of Delivery - information on the date of delivery of the order is given here in working days;
e. choosing the method of Payment, one of the following: cash on delivery, by bank transfer or by debit card or PayPal or via online electronic payment system; In addition, the Buyer may enter the rebate code (if applicable) and add his comment to the order. Then you have to press the "continue" button.
f. indication of the address details necessary to deliver the Product;
g. check the "I accept the regulations of the store" checkbox in the checkbox.
h. placing an order in the Online Store by using the "I am ordering and paying" button.

3. Delivery costs shall be borne by the Buyer. In the course of completing the ordering path, i.e. as described in letters a - h above, the Claimant is kept informed of any costs which he will be obliged to incur in connection with the conclusion of the Contract of Sale.

4. At the moment of placing an order (clicking on the "I am ordering and paying" button), the Buyer and Seller conclude an Agreement for the sale of Products covered by the order.

5. Delivery of the Consumer's order for cash on delivery takes place immediately, and orders payable by bank transfer or via electronic payment system after posting the Consumer's payment on the Seller's account, which should take place within 14 days of placing the order, unless the Consumer was unable to meet the no fault of his and informed the Seller about it.

6. The Customer's order for cash on delivery takes place immediately after the conclusion of the Sales Agreement, and the order paid by bank transfer or through the electronic payment system after the conclusion of the Sales Agreement and the payment of the Customer's account credited to the Seller's account.

7. The fulfillment of the Customer's order may depend on the payment of all or part of the value of the order or obtaining the merchant credit limit at least on the value of the order or the Seller's consent for sending the order on delivery (payable upon delivery).

8. If the Buyer fails to meet the deadlines for making the Payment, the Seller shall provide the Buyer with an additional deadline for making the payment, informing the Buyer about it on a Durable Medium. Such information may also contain a reservation that after the expiry of the additional deadline, the Seller shall withdraw from the Sales Agreement. In the event of an ineffective expiry of the additional payment deadline, the Seller may withdraw from the Sales Agreement by sending a relevant statement to the Buyer on a Durable medium.

9. The entity providing online payment services is Blue Media SA, Payu, and PayPal. The types of accepted cards with Electronic Payments are Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro. 

10. The term of the contract is up to 3 business days, counted from the date of the conclusion of the Sales Agreement between the Seller and the Buyer.

11. The order is considered completed when the order is prepared for shipment. The delivery period, i.e. the shipment of the ordered Products, starts as soon as the order is processed.

12. The purchased Product is, along with the Buyer's proof of purchase, sent to the Buyer's selected method of Delivery to the address indicated by the Buyer in the order.

 The right to withdraw from the Sales Agreement

1. A consumer who has concluded a Sale Agreement with the Seller has the right to withdraw from this Contract of Sale without giving a reason within 14 days from the day of taking possession of the purchased Product. To comply with the deadline referred to in the preceding sentence, it is enough to send a statement of withdrawal before its expiration.

2. The declaration on withdrawal from the contract may be submitted by the Consumer on a form, the template of which is attached as Annex 2 to the Consumer Law or in another form consistent with the Consumer Law.

3. The Seller shall immediately confirm to the Consumer by e-mail (provided at the conclusion of the Purchase Agreement and another, if given in the submitted statement) receipt of a statement of withdrawal from the contract.

4. In the event of withdrawal from the Sales Agreement, it is considered void.

5. The Consumer is obliged to return the Product to the Seller immediately, but not later than within 14 days from the date on which he resigned from the Contract of Sale. To meet the deadline, it is enough to return the Product to the Seller's address before its expiry.

6. The consumer bears only the direct cost of returning the items to the Seller.

7. The Consumer shall be liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8. The Seller shall promptly, not later than within 14 days from the date of receipt of the declaration of withdrawal from the Purchase Agreement submitted by the Consumer, return to the Consumer all payments made by him, including delivery costs, and if the consumer has chosen a delivery method other than the cheapest method of delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.

9. The Seller shall refund the payment using the same method of payment as the Consumer used, unless the Consumer has expressly agreed to a different payment method which does not involve any costs for him.

10. The Seller may withhold reimbursement of the payment received from the Consumer until receipt of the item back or delivery by the Consumer of proof of its return, depending on which event occurs first.

11. To the consumer in accordance with art. 38 of the Consumer Law, the right to withdraw without giving a reason from the Purchase Agreement in which the subject of the benefit is a non-prefabricated product, manufactured according to the consumer's specification or serving to satisfy his individual needs.


1. Seller based on art. 558§1 of the Civil Code completely excludes liability to clients due to physical and legal defects (exclusion of warranty).

2. With regard to the Consumer, the Seller is obliged and undertakes to provide Products free from physical and legal defects. The Seller is liable to the Consumer if the Product has a physical or legal defect (warranty).

3. If the Product has a defect, the Consumer may:
a) submit a statement of price reduction or withdrawal from the Contract of Sale, unless the Seller immediately and without excessive inconvenience for the Consumer exchanges the Defective Product for a product free of defects or removes the defect.
This limitation does not apply if the Product has already been replaced or repaired by the Seller or the Seller did not satisfy the obligation to replace the Product with a product free from defects or to remove defects. The Consumer may instead of removing the defect proposed by the Seller request replacement of the Product free of defects, or instead of replacing the Product demand removal of the defect, unless bringing things to comply with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller.
b) request replacement of a defective Product with one free of defects or removal of defects. The Seller is obliged to replace the defective Product with one free from defects or to remove the defect within a reasonable time without excessive inconvenience to the Consumer.
The Seller may refuse to satisfy the Consumer's request if it is impossible to comply with the Agreement on the sale of a Defective Product in the manner chosen by the Consumer or would require excessive costs in comparison with the second possible way to bring it into conformity with the Sales Agreement. The costs of repair or replacement shall be borne by the Seller.

4. The consumer may not, however, withdraw from the Sales Agreement if the defect is irrelevant.

5. When assessing the excess of costs, the value of the Product free from defects, the type and significance of the defect is taken into account, as well as the inconvenience to which the Consumer would otherwise expose the satisfaction.

6. The Consumer who exercises the rights under the warranty is obliged to deliver the faulty item to the Address of the Seller at the expense of the Seller.

7. The Seller is liable under the warranty if the physical defect is found before the expiration of two years from the date of delivery of the Product to the Consumer. A claim for removing a defect or replacing the Product with a product free from defects expires after one year, but the date may not end before the expiry of the date specified in the first sentence. Within this period, the Consumer may withdraw from the Contract of Sale or submit a declaration of price reduction due to a defect in the Product. If the Consumer requested replacement of the Product with a product free from defects or removal of the defect, the deadline to withdraw from the Contract of Sale or submit a price reduction statement begins with the ineffective expiry of the Product replacement or defect removal deadline.

8. If the object of sale is a used item, the Seller shall be liable under the warranty if a physical defect is found within one year from the date of delivery of the item to the Consumer.

9. It is recommended to submit a complaint in writing or by e-mail. In order to speed up and facilitate the process of consideration of the complaint, it is recommended to send along with the complaint any additional information such as the order number, date of sale, etc. In order to facilitate the complaint procedure of the Product, the Consumer may use the complaint form provided by the Seller.

10. The response to the complaint will be sent to the address given by the Consumer or in another way indicated by the Consumer.

11. The seller will consider the complaint within 14 days from the date of its submission. Otherwise, it is considered that the Seller deemed the Consumer's statement or request justified.

Final provisions

1. The Administrator of Personal Data collected as part of the Online Store activity is the Seller. The details are described in the Privacy Policy, which can be found at

2. None of the provisions of the Regulations is intended to infringe the Buyer's rights. It cannot be interpreted in this way either, because in the event of non-compliance of any provisions of the Regulations with the applicable law, the Seller declares absolute compliance and application of this right in place of the challenged provision of the Regulations.

3. The Seller reserves the right to change the Regulations. The amendment to the Regulations comes into force within 10 days from the date of publication on the Online Store website. The buyers will be notified by e-mail (to the e-mail address when signing up for the newsletter or order) about the change of the Regulations by means of an e-mail message containing a reference to the text of the amended Regulations. The notification will be sent at least 10 days before the new regulations come into force.

4. The change in the Regulations will be introduced:
in order to adapt the Regulations to the binding legal status;
in the event of a significant change in the scope of the activity conducted by the Seller;
in the event of a change in the legal form of the Seller, his company, address data in this complaint;
in case of necessity to introduce technical changes related to the functioning of the Online Store, eg change of the payment method, change of the Supplier.

5. The current version of the regulations is always available to the Buyer in the Regulations tab The Buyer is bound by the regulations accepted by him when placing the order, except when the Consumer considers him less favorable than the current one and informs the Seller of the current choice as binding.

6. The Seller shall be liable for non-performance or improper performance of the Contract of Sale, but in the case of Sales Agreements concluded with the Customers, the Seller shall be liable only in the event of intentional damage and within the limits of the Client's actual losses.


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